Office Hours

The office will be closed:
May 27, 2013 for Memorial Day
&
July 4, 2013 for Independence Day

Regular Business Hours

**The Office is closed 1:30pm - 3:00pm every WEDNESDAY**

Cat Friendly Hours
 **Cat only appointment times every TUESDAY from 9am - 12pm**
**Cat Only Surgery times every Wednesday**

In order to minimize wait time and to alleviate confusion,
here are a few guidelines to follow when scheduling an appointment:

• Appointments can be scheduled Monday through Saturday, and surgery appointments Monday through Friday.
• Patients are seen by scheduled appointment only.  If there is a medical emergency please call the office prior to leaving to ensure a doctor is on site.
• If the reason for your visit has changed from when you scheduled the appointment or if you would like to bring an additional pet, please call the clinic first to be sure we can accommodate the change.
• If you are more than 10 minutes late to your scheduled appointment we will do our best to accommodate.  There may be a wait until the next available time or the appointment may have to be rescheduled.
• If you need to cancel your scheduled time for any reason,  please contact the office so that we can offer the time to someone else.  Please try to give at least 24 hours notice.
• Patients scheduled for a recheck with the doctor will be charged for a medical progress exam.
• If your pet is scheduled for a tech appointment they will not be seeing a doctor.  If you would like to see a doctor, a separate appointment will need to be scheduled.
• If your pet is scheduled for a drop-off appointment expect them to stay the day.  Our normal drop-off time is between 8-9am.  Pick up times vary from patient to patient but are usually between 3 - 6pm.
• Authorization forms must be sign by the owner for pets scheduled for a drop-off or surgery appointment.  If an individual other than the owner is bringing the pet, they MUST be at least 18 years of age and have the owners permission to authorize any suggested procedures and/or treatments.
• Our normal drop off time for surgeries is between 8-9 am.  There will be authorization forms that will need to be filled out; so please allow 15-20 minutes for paperwork. 
• FOR EMERGENCIES: weeknights and weekend emergencies are referred to Mountain View Animal Emergency, 301.733.7339 at 18501-A Maugans Avenue Hagerstown, MD 21742 or the Frederick Emergency Clinic at 301.662.6622.